Privacy policy

Updated: 04/11/2026

1. Who is responsible

The Wann Co., Ltd., 74–76 Nam Ky Khoi Nghia, Sai Gon Ward, Ho Chi Minh City controls and processes your personal data on thewann.com and the Virtual Bar, in accordance with Vietnam's Personal Data Protection Law No. 91/2025/QH15 and its guiding regulations.

2. Data we collect

• Account: name, phone, email, password (one-way hashed, unreadable), birthday day/month if provided, language, marketing choice. Google sign-in: name and email from Google.
• Bookings: name, phone, email, date and time, party size, notes.
• Virtual Bar: display name, gender, status, "ready to chat / date" choices, your character's position and moves, public and private chat messages.
• Consent: when you agreed and which version of the terms.
• Technical: IP address (stored hashed), browser type, login cookies; Google Analytics statistics only with your consent.

We do not collect ID numbers, year of birth, home address, bank card details or biometric data.

3. Purposes

• Create and manage your account, verify email, reset passwords.
• Receive, confirm and look after your bookings.
• Celebrate your birthday on the website and in the Virtual Bar.
• Run the Virtual Bar: show characters, chat, guest interactions.
• Send offers and events by email if you opt in (opt out any time).
• Prevent spam and fraud, keep systems secure and measure traffic.

4. Retention

• Account: until you delete it.
• Bookings: up to 24 months, then deleted or anonymised.
• Virtual Bar messages of guests not logged in: deleted when they leave. Points: stored only on your device.
• Technical and anti-spam logs: up to 12 months.

5. Sharing and transfers abroad

We do not sell your data. It is shared only with providers needed to run the service:

• Hosting provider (web server, email) in Vietnam.
• Google Firebase (Google LLC, servers in Singapore): real-time Virtual Bar data.
• Anthropic (USA): processes messages you send to virtual guests so the AI can reply.
• Google (USA): Google sign-in and Google Analytics (with your consent).
• Competent authorities when required by law.

By accepting this policy you consent to these transfers abroad. All providers apply international-standard security measures.

6. Cookies

We use essential cookies to keep you signed in and protect forms. Google Analytics cookies are only enabled after you click "Accept" on the cookie notice; you can change your mind by clearing your browser cookies.

7. Your rights

• Be informed about processing; give or withdraw consent.
• View and edit your details on the Account page.
• Delete your account on the Account page, or request deletion, restriction or a copy of your data.
• Object to the use of your data for marketing.
• Lodge complaints as provided by law.

Withdrawing consent does not affect processing carried out before.

8. Security and incidents

Passwords are one-way hashed, connections use HTTPS and only necessary staff can access data. In case of a data breach we will notify the authorities and affected users as required.

9. Children

The Virtual Bar is for people aged 18+. We do not knowingly collect children's data; if found it will be deleted.

10. Contact

For personal-data requests, call hotline 1800 8200 or Zalo 0987 987 743. We respond as soon as possible and within the time limits set by law.

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