Terms of use

Updated: 04/11/2026

1. Introduction

The thewann.com website, customer accounts and the Virtual Bar (thewann.com/bar) are operated by The Wann Co., Ltd., 74–76 Nam Ky Khoi Nghia, Sai Gon Ward, Ho Chi Minh City. By using the website, creating an account, booking a table or entering the Virtual Bar, you agree to these terms and our Privacy policy.

2. Accounts

• Provide accurate information (name, phone, email) and keep your password secret.
• Use only your own account. You are responsible for all activity in it.
• Your birthday (day/month) is optional and is only used so The Wann can celebrate with you.
• You can edit your details or delete your account at any time on the Account page.

3. Table booking

An online booking is a reservation request and is valid only after The Wann staff confirm it. Pending bookings can be edited or cancelled in your account; for confirmed bookings please call 1800 8200.

4. Virtual Bar

• The Virtual Bar is for people aged 18 and over only. You must confirm you are 18+ before entering.
• The Virtual Bar has virtual guests controlled by AI (artificial intelligence) to create atmosphere. They can chat, dance, toast and play-fight like real guests and do not take part in dating.
• Virtual Bar points are just for fun, have no monetary value and cannot be exchanged for cash, gifts or offers at the venue. Points are stored on your device and may be lost if you clear browser data.
• Drinks, PGs, fights etc. in the Virtual Bar are entertainment visuals, not real services.
• The "Ready to date" option only shows others you are open to meeting people. The Wann does not verify identities; be careful sharing personal details and never send money to strangers.

5. Code of conduct

• No insults, harassment, threats, discrimination, sexual or violent content.
• No scams, advertising, harmful links, or impersonating others or The Wann staff.
• Do not share other people's personal information without consent.
• You can block anyone who bothers you. The Wann may remove content and block or suspend violating accounts without notice.

6. Content and brand

Names, logos, images, music and designs on the website and Virtual Bar belong to The Wann or its licensors. Do not copy or use them commercially without permission.

7. Limitation of liability

The website and Virtual Bar are provided "as is". We aim for stable operation but cannot guarantee it will never be interrupted, and are not responsible for content posted by other users or indirect damages from use.

8. Complaints and disputes

For feedback or complaints contact hotline 1800 8200 or Zalo 0987 987 743. Both parties will first try to negotiate; otherwise disputes are resolved under Vietnamese law.

9. Changes

These terms may be updated; the date is shown at the top. Continuing to use the service after an update means you accept the new version.

Privacy policy →